Somnus Haven Return and Refund Policy

We at Somnus Haven strive to ensure that our customers are completely satisfied with their purchases. Our return and refund policy is designed to be clear and straightforward. Please review the following details:

Locations for In-Person Returns

Returns can be made in person at the following Somnus Haven locations:

• Clearwater, Florida
• Wesley Chapel, Florida
• St. Petersburg, Florida

Return by Mail Procedure

To return a good by mail, please follow these steps:

1. Visit our website.
2. Navigate to the Contact page.
3. Fill out the return form and click Submit.

Return Conditions

• Return items must be unused and in their original packaging.
• Used bedding items such as sheet sets, pillowcases, pillows, and mattress protectors are not returnable.
• Mattresses with stains are not returnable.
• Refund requests for mattresses must be made within 90 days of receipt.
• Refund requests for other goods must be made within 30 days of purchase.

Acceptable Reasons for Refund Requests

We accept refund requests for goods sold on our site for the following reasons:

• The item is broken at the time of delivery.
• The item does not match the description.
• The item is the wrong size.
• The item does not meet the purchaser’s expectations.

Note: We advise that it can take 30-60 days to fully get used to a new mattress.
Exchange Policy

• We offer a one-time exchange for a different mattress of equal or greater value within 90 days.
• Buyers are responsible for a $100 delivery fee.
• A 25% return fee of the purchase price will apply to returned items.

Non-Refundable Items

Refunds do not apply to the following goods:

• Stained mattresses
• Used sheets and pillows
• Bed frames, sheets, pillows, and accessories (only products in their original packaging and unused may be returnable for a full refund).

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to email us at contact@somnushaven.com